Send four items: the machine model or product name, a photo of the machine nameplate, a photo of the failed component including any printed board number, and the required quantity. Because AMA cabinet layouts and board revisions change between production years, parts are matched against your specific machine rather than sold as generic stock. AMA engineers confirm the fault before you place an order.

Yes. AMA provides paid original replacement parts and free technical guidance for machines outside the warranty period. The standard warranty covers covered machine components for 1 year, and lifetime technical support continues after that. Availability of a specific part depends on the machine model, so send the model and part details and AMA will check current stock and any substitute option.

AMA ARCADE is the manufacturer of its own machines and supports them with original parts. For machines from other brands, AMA does not operate as a general arcade parts distributor, but its engineers will review photos of the nameplate and the failed component and will confirm honestly whether a matching component can be supplied.

Replacement parts ship from the AMA factory in Panyu, Guangzhou, by express courier, air freight or consolidated shipment together with other orders. In-stock parts are dispatched within 2-5 working days, and transit time depends on the destination and the freight mode. Boards, displays and cabinet components are packed in reinforced export packaging.

AMA supports operators through email, WhatsApp, WeChat and video calls. Technical enquiries are answered within 24 hours, and most faults are resolved remotely the same day using step-by-step troubleshooting, wiring diagrams and parameter settings.