Arcade & Amusement Equipment FAQ

FAQ Topics

Why should I buy claw machines and arcade equipment directly from a Chinese factory instead of a local distributor?

Buying factory-direct removes the distributor markup, which typically lets operators reach break-even faster and order custom configurations that local resellers cannot offer. AMA Amusement is a 17-year Guangzhou-based manufacturer that sells direct, with in-house production, commercial-grade metal cabinets and export packaging included. You still keep local support by pairing factory-direct hardware with our remote technical assistance and spare-parts supply.

How do I know AMA ARCADE is a real factory and not a trading company?

You don't have to take our word for it. AMA ARCADE is a brand operated by Guangzhou AMA Amusement Equipment Co., Ltd., a manufacturer based in Guangzhou, China. The company operates its own amusement equipment production facilities and can provide its factory address, production photos and videos, business registration documents, and relevant product certifications for verification.

Guangzhou AMA Amusement Equipment Co., Ltd. has been manufacturing amusement equipment for 17 years and has supplied customers in more than 150 countries. Buyers can request a live factory video tour or arrange a third-party factory audit before placing an order.

What is AMA's MOQ (minimum order quantity)?

AMA Amusement's MOQ starts at 1 unit for standard arcade and amusement machines. This allows buyers to order a sample or test a machine before placing a larger order.

For customized OEM/ODM machines, the MOQ generally starts at 5–10 units, depending on the machine model, configuration, and customization requirements. The exact MOQ may vary by product, so contact our team with the machine model and customization details to confirm the requirement.

What payment terms do you accept?

AMA Amusement generally accepts T/T (bank transfer) for arcade and amusement equipment orders. A common payment structure is 30% deposit to start production and 70% balance before shipment.

For larger orders or specific distributor projects, other payment arrangements such as L/C may be available depending on the order size and agreement.

Payment terms can vary by product, order quantity, and project requirements. Contact our team with your product list and order details to confirm the available payment terms before placing an order.

Do you offer exclusive distributor or regional representation rights?

We support distributors and regional partners. For exclusive or semi-exclusive territory arrangements we agree scope (countries, channel), minimum annual volume and joint marketing commitments in a written agreement.Message us with your territory and we will confirm current availability.

Can you help a first-time importer who has never bought from China before?

Yes — a large share of our customers are first-time importers. We guide you through model selection, 110V/220V configuration, export packaging, shipping documents (commercial invoice, packing list, CO), and certification paperwork your customs broker needs. You still control the import process; we remove the guesswork.

What customization (OEM/ODM) services do you offer?

Full OEM/ODM: custom cabinet size and structure, colors, brand logos and themed vinyl graphics, custom sound effects and localized background music, and hardware adaptation for your local payment market — coin/token acceptors, local bill validators, magnetic card readers, or Nayax cashless systems.See how our OEM/ODM workflow works for your brand.

What is the minimum order for a fully custom machine with my own logo and theme?

For customized OEM/ODM machines, the MOQ generally starts at 5–10 units. The exact requirement depends on the machine model and the type of customization, such as logo stickers, light boxes, cabinet graphics, or other exterior branding.

Because each machine can support different customization options, contact our team with the product model and your customization requirements to confirm the exact MOQ for your project.

Do you provide 3D renderings or layout plans before production?

Yes. For FEC/arcade projects our design team provides tailored spatial layout plans and 3D renderings showing color schemes, machine graphics and foot-traffic flow before mass production — so you approve the look before we build it.

Can you customize the claw machine's win rate, claw strength and game settings?

Yes — gameplay parameters including claw strength, win rate and difficulty curves are configured at the factory to your target operating model. We help you set a defensible starting configuration and show you how to adjust settings on-site. We do not preset machines to illegal or deceptive settings; commercial-grade settings balance player satisfaction and profitability.

Can AMA ARCADE machines support cashless payments such as Nayax and card readers?

Payment options depend on the machine model and configuration. AMA ARCADE can match suitable payment and management systems to supported machines, including Nayax, card readers, coin acceptors, and bill validators.

For machines that support cashless payment, the appropriate hardware and management system can be configured according to the machine and the requirements of the target market. Contact our team with the machine model you are interested in, and we can confirm the available payment options and compatible configuration.

Can you brand machines for my arcade chain or distribute under my private label?

Absolutely — private-label branding is a core service: your logo on cabinets, custom marquees, branded prize plates, and consistent series design across multiple machines for chain rollouts. We also handle compliance labels per your market.

What arcade and claw machines does AMA ARCADE manufacture?

AMA ARCADE manufactures a wide range of Arcade Machines and amusement equipment for FECs, arcades, family entertainment centers, and other entertainment venues. Our main categories include Claw Machines, Basketball Arcade Machines, Boxing Arcade Machines, Arcade Racing Games, and Indoor Playground Equipment.

We also manufacture other arcade and amusement equipment for different venue types and project requirements. Available models, configurations, and customization options vary by product. Contact our team to discuss a specific machine or arcade project.

Do your machines support 110V or 220V power?

We configure voltage at the factory to your destination market: 110V/60Hz for North America and parts of Latin America, 220V/50Hz for Europe, most of Latin America and Asia. Confirm your country when ordering and the machine ships ready to plug in with the correct plug and PSU.

Are AMA machines built for heavy commercial use (not home use)?

Yes — every machine uses heavy-duty, commercial-grade components and a robust metal cabinet engineered for high-traffic, long-hour operation. This is the key difference between commercial machines and consumer/home units: duty cycle, coin/cash handling volume and serviceability.

How do AMA machines compare with brands like Andamiro or Sega?

Andamiro and Sega are established arcade brands with strong product lines and market recognition. AMA Amusement takes a different approach as a China-based arcade machine manufacturer, focusing on factory-direct pricing, flexible customization, and competitive production costs.

AMA is located in Panyu, Guangzhou, one of China's major amusement equipment manufacturing areas. Being close to the local arcade and amusement equipment supply chain helps us source components, manage production, and control manufacturing costs more efficiently.

For overseas buyers, this can provide a lower equipment investment while still allowing access to commercial arcade machines, OEM/ODM customization, spare parts, and technical support. The right choice depends on your venue, budget, product requirements, and target market.

Do you supply spare parts and replacement boards (PCBs) after purchase?

Yes. We maintain spare-parts supply for our machines, including control boards/PCBs, claws, motors, buttons, sensors, coin mechanisms and LED parts. Ask for the spare-parts list and warranty terms before ordering — a good export supplier can supply parts for years after purchase.

What payment systems can be installed in your machines?

Coin acceptors (tokens), local bill validators, magnetic card readers and Nayax cashless systems. We adapt the payment package to your market so the machine accepts the money your players actually carry.

Can you help me choose between a claw machine, capsule machine or redemption machine for my venue?

Yes — the right mix depends on your space, audience and revenue model. As a general guideline, claw/prize machines perform best in high-foot-traffic retail and FEC zones; redemption works well for repeat-visit family venues. We advise on equipment mix as part of our FEC planning service rather than just pushing a single model.

What certifications do AMA machines have?

All AMA products are certified to CE, ROHS, SGS, UL and FCC standards, covering electrical safety, structural integrity and hardware reliability — the credentials that smooth import and customs clearance in most markets.

What do I need to import arcade equipment into the USA (UL, FCC, CPSC)?

For the US market you typically need: FCC compliance for electronic devices, UL or equivalent safety certification recognized by local authorities, and awareness of CPSC requirements if machines are sold in consumer-facing settings. AMA machines are FCC- and UL-certified, and we provide the documentation your customs broker and compliance officer request. This question is regulated — check current CPSC/FCC guidance for your exact product and channel.

What do I need to import into Mexico or Latin America?

For Mexico, importers need the machine to comply with NOM electrical standards (or equivalent recognized certification) and must file through a customs broker with the correct HS classification; SAT import duties and VAT apply on the declared value. Our export team provides certification files and commercial documentation, and we have shipped to 150+ countries including Mexico, Brazil, Chile, Peru and Colombia — ask us for the document checklist for your specific country.

Can you provide the technical files, CE/FCC declarations and test reports?

Yes. AMA Amusement has extensive experience exporting arcade and amusement equipment to more than 150 countries and can provide the relevant compliance and technical documents for supported products.

Depending on the machine model and target market, available documentation may include CE/FCC declarations, test reports, certification documents, product specifications, and other technical files required for customs clearance or market compliance.

The exact documents available depend on the product and destination market. Send us the machine model and target country, and our team can confirm the required documentation for your order.

What HS code do arcade and claw machines fall under for import duty calculation?

Arcade/game machines are generally classified under HS 9504 (video game machines and other amusement equipment), though final classification depends on machine features and your country's tariff schedule — e.g., US (HTS 9504.90) or Mexico. Have your customs broker confirm the exact code; we can advise based on our export experience to your market.

What is your production and delivery time?

Standard production takes 10-20 working days depending on order volume and OEM/ODM level. Because we run our own factory with an optimized supply chain, we can schedule production to align with your grand-opening timeline. Shipping time is separate and depends on the destination port and freight mode.

Which Incoterms do you offer (FOB, EXW, CIF, DDP)?

AMA Amusement commonly quotes FOB for international arcade and amusement equipment orders. Depending on the shipment and destination, orders may be arranged under EXW, CIF, or DDP terms.

Our machines are typically shipped through Nansha Port or Huangpu Port in Guangzhou, and Shenzhen ports may also be used depending on the shipment and logistics arrangement.

The most suitable Incoterm depends on the destination, order size, and shipping requirements. Contact our team with your delivery country and product list, and we can confirm the available shipping terms and quotation.

How much does sea freight cost to ship arcade machines from China to my country?

Sea freight costs depend on the destination, shipping route, container type, and current freight rates. For reference, a 40HQ container can load approximately 47 units of standard claw machines, although the actual quantity may vary depending on the machine model and packing method.

AMA Amusement can provide a current shipping estimate based on your destination and order quantity, so you can compare the FOB cost and delivered cost before placing an order.

How do you pack machines for export so they arrive undamaged?

Every machine ships in reinforced export packaging: bubble/foam protection, sturdy cartons or wooden-frame crating for fragile parts, and moisture protection for sea transport. We have exported to 150+ countries and continuously refine packaging based on real shipping feedback.

Can I use my own freight forwarder?

Yes — you may nominate your own forwarder. We coordinate factory pickup, export documentation and loading to your forwarder's schedule. If you prefer, we handle door-to-door via our logistics partners.

Do you help with customs clearance and import documents?

Yes. AMA Amusement has extensive experience exporting arcade and amusement equipment to more than 150 countries. We provide the export and shipping documents required for your order, which may include the commercial invoice, packing list, bill of lading, certificate of origin, and relevant product certification documents.

Customs clearance is normally handled by the buyer, importer, or customs broker in the destination country. Our team can provide the required documentation and assist with shipment-related information to help your customs broker complete the import process.

What warranty do you offer?

AMA Amusement provides a 1-year warranty for covered machine components. If a covered issue occurs during the warranty period, we will provide the applicable replacement parts according to our warranty terms.

After the warranty period, customers continue to receive lifetime technical support from our team for machine operation, troubleshooting, and maintenance. Spare-parts availability depends on the specific machine model and part required.

For the exact warranty coverage and available support for your machine, contact our team before placing an order.

How does your after-sales technical support work (remote diagnostics)?

We support operators via WhatsApp, WeChat, email and video calls. Our team provides step-by-step troubleshooting, wiring diagrams, parameter settings and repair guidance — most issues are resolved remotely the same day, which keeps downtime minimal.

How long will spare parts be available for my machine model?

AMA Amusement provides spare parts for the machines we manufacture, with availability depending on the machine model and the specific part required.

Common replacement parts may include claws, motors, buttons, sensors, coin mechanisms, PCBs, LED parts, and other electrical or mechanical components. Availability can vary between models and over time, so we recommend confirming the spare-parts availability for your specific machine before placing an order.

Send us the machine model or product name, and our team can check the available spare parts for you.

Do you provide installation videos, manuals and staff training?

Yes — each machine ships with a detailed manual and step-by-step installation videos; our machines are designed with accessible commercial-grade structures so basic parts replacement is easy. For larger FEC projects we also arrange remote staff training on operation, prize loading and revenue settings.

What if a machine arrives damaged or with a fault?

First, document with photos/videos at receipt. For shipping damage, we work with you and the carrier on the claim and dispatch replacement parts. For functional faults under warranty, we diagnose remotely and send the replacement part — you are never left without a path to resolution.

How profitable is a claw machine business, and what is the payback period?

Profitability depends on location, foot traffic, prize cost and machine settings, but a well-placed commercial claw machine can generate strong monthly revenue with minimal operating cost. Because AMA sells factory-direct, your equipment investment (and therefore payback period) is smaller than buying through distributors. Ask us for indicative revenue models for your venue type.

Where should I place claw machines for maximum profit?

High-foot-traffic, dwell-time locations win: mall corridors and food courts, cinema lobbies, family entertainment centers, supermarkets and busy retail. Placement matters more than machine model — we advise on location criteria as part of our FEC planning service.

What win rate / claw strength settings make a machine profitable but still fun?

There is no single magic number — the right setting balances player satisfaction (repeat play) with prize cost and machine price. A common starting range is roughly 1 win per 8-15 plays at standard prize values, then tuned to your prize cost and local expectations. We configure the starting parameters at the factory and train you to adjust them.

Where does the prize/plush stock come from, and can you supply it?

Prize and plush stock can be sourced locally or purchased in bulk based on your machine type, target market, and prize budget. We can help arrange prize purchasing for your project or connect you with suitable plush and prize suppliers, including options for seasonal themes and different price ranges. This makes it easier to keep prize costs aligned with your machine’s win-rate and operating model.

Is a claw machine a good side income for my laundromat / convenience store / restaurant?

Yes — unattended machines fit naturally in businesses with existing foot traffic and idle floor space. Operators typically place 1-3 machines, monitor remotely, and treat it as passive income on top of the core business. We help you size the machine to your space and audience.

Do you provide complete FEC / arcade project solutions, not just single machines?

Yes — we deliver turnkey solutions: we help FEC investors, mall operators and distributors plan the most profitable equipment mix for their local market, balancing attraction, spend per visit and floor-space efficiency.

Can you design my venue layout and produce 3D renderings?

Yes — for complete projects our design team provides tailored spatial layout plans and 3D renderings (color schemes, machine graphics, traffic flow) before production starts, so you invest with a clear visual plan.

Which machines work best together for a family entertainment center?

A proven FEC mix combines attractions that serve different visit motives: claw/prize machines (impulse play), redemption games (repeat visits and prize currency), and sports/skill games (groups and families). We recommend a mix based on your audience — children-focused, teen, or adult-casual — rather than a one-size lineup.

Can you align production with my venue opening date?

Yes — we schedule production (10-20 working days standard) around your opening timeline and coordinate freight so machines arrive with buffer for installation and testing. Share your target opening date early so we plan backward from it.

Do you support mall operators and location-based entertainment projects?

Yes — we work with mall operators, retail chains and LBE projects on both single-location placements and multi-site rollouts, including branded machine series and consistent service across sites.

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What is a Halloween bowling arcade game?

It is a two-player bowling attraction with physical balls and digital pins. Guests roll balls down two LED-lit lanes at HD screens that track the shot, score automatically and animate a 10-pin style target. A winning round releases a prize ball from the central dispenser.

How many players can play at the same time?

Two. Each player has an independent lane, screen and scoring track, so the cabinet supports head-to-head play or two solo players simultaneously. This makes it suitable for competitive events as well as open floor traffic.

How much space does it need?

The cabinet footprint is 250 × 180 × 275 cm (L × W × H). Plan for the cabinet dimensions plus front clearance for players and ball access. Send us your floor plan and our team will confirm the recommended layout for your venue.

What power supply does it require?

The machine runs on 400 W at 110–240 V, so it works on standard commercial circuits in most markets. Voltage is configured at production to match your destination country — state your market when requesting a quote.

Is it suitable for a shopping mall or a small arcade?

Yes. At 250 × 180 × 275 cm it fits a single floor bay, and its Halloween marquee works as a standalone anchor for mall atrium activations, FEC floors, bowling centers and indoor playgrounds. Two lanes in one cabinet maximize revenue per square meter.

Can we customize the cabinet with our own branding?

Yes — OEM and ODM support is available. Cabinet colors, vinyl graphics, marquee design, operation label language, voltage and payout settings can all be configured. Send your artwork or venue theme and we will produce a mockup before production.

Can it accept card or cashless payment?

Coin, token and card-swipe systems are standard. Cashless and card-reader integrations are available as a customization, but they must be confirmed before production so the power and network environment can be matched to your card system.

How do I get a price?

Request a quote on this page with your destination country and quantity, and a sales representative responds within 24 hours with factory-direct pricing, lead time and shipping options.
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